Type of project : Replacement
RTR 3000 DATEC or RTH MyDATEC
Hello, I have had the RTR 3000 DATEC or RTH MyDATEC since March 2002, which replaced a device with the same function from a defunct brand, which had become obsolete. This RTR 3000 DATEC gave me complete satisfaction in terms of both heat input and cooling.
Unfortunately, last summer, it broke down and I was unable, despite numerous and varied calls, to get the installer to come and fix it. I called the MyDATEC team for help, and they were very helpful in determining the problem: the exhaust fan was no longer working. They quickly sent me the replacement part, and thanks to their advice, I was able to get my unit up and running again, and it is now working properly.
I am therefore pleased to be able to testify both to the quality of the product and to the valuable assistance that can be obtained, if necessary, from GAC MyDATEC.
So, thanks again and congratulations for the device.